This document should be read together with our Conditions of Use.
The Airforce Shop delivers to addresses both within and beyond the borders of South Africa.
Delivery times for the various items listed on the Website may differ. Generally, items will be dispatched within five working days of receipt of the order, with the exception of Decals and Resin kits which will be dispatched within two weeks of receipt of the order.
Goods are posted via the South African Post Office, usually with a tracking number. Delivery, from date of posting, usually takes place within five days after dispatch within South African borders and within two weeks for international airmail and eight weeks for international surface mail. However, seasonal peaks and delays at customs is outside the control of The Airforce Shop and deliveries may take up to twelve weeks or even longer when sent to the Far East.
Return policy / Refunds
Should you receive a faulty product, you must inform us within 7 (seven) days of date of receipt of the product. We will either replace the product or refund you the purchase price paid. To do this, you must inform us in writing and return the products without delay, in the same condition and packaging you received them and at your own cost and risk.
You will, however, not be entitled to exercise the above right of exchange in respect of a transaction:
For the supply of goods made or ordered to your specifications or clearly personalized or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly;
For the supply of audio or video recordings or computer software which were unsealed by you;
For the supply of downloadable software for which we have sent you the activation code; or
For the supply of newspapers, periodicals and magazines.
Please note that if you return goods you will still have to pay for the shipping costs.
You are entitled to cancel (either in whole or in part) any sale without attracting any cancellation and/or administration charges if you cancel prior to the packaging of the products so sold.
Special order made to your requirement cannot be cancelled once produced.
Cancellation intructions must be in writting and can be emailed to [email protected] or faxed to 086 516 0475.